Onboarding Support

Visit our support page for onboarding videos and resources.

Technical Support

Contact Technical Support for the ISSA series and Cloud Labs:

U.S. Toll Free: 800-832-0034 Switchboard: +1-978-443-5000
ISSAsupport@jblearning.com

Quick Access Instructions:

Code redemption is a one-time process required to access course content.

1. Login to your campus LMS (whether it's Blackboard, Canvas, Moodle, or D2L). 
2. Navigate to the course from which you wish to access content and click on any course link.
3. On the next page, click on the Open in a new tab button.
4. Login using your Jones & Bartlett Learning account. If you do not have an existing login to a Jones & Bartlett Learning account, please click on CREATE AN ACCOUNT.
5. Enter your 10-digit access code in the field provided and click on Submit.
6. You may now open all course content for the duration of your access period, and you will not need to repeat any of these steps.

Redeem an LTI Access Code

View our guide: How to redeem an LTI Access Code in your school's Learning Management System (LMS).