Onboarding Support

Visit our support page for onboarding videos and resources.

Technical Support

Contact Technical Support for the ISSA series and Cloud Labs:

U.S. Toll Free: 800-832-0034 Switchboard: +1-978-443-5000
ISSAsupport@jblearning.com

Redeem an LTI Access Code

View our guide: How to redeem an LTI Access Code in your school's Learning Management System (LMS).

New Users:

Follow These Steps If You Do Not Have an Account with Jones & Bartlett Learning

1. Visit www.jblearning.com and select Redeem Code
2. Review and agree to the terms and conditions
3. Enter your 10-digit access code, then click Redeem
4. Confirm your details, then select Create New Account
5. Fill in your contact information and click Create Account
6. Select your course name from your new My Account page
   

Option 1: If you have been given a Course ID* and will be part of an instructor-led course, click Enter Course ID. Then, enter your Course ID*, click Enroll, and then click Launch for access.

Option 2: If you have not been given a Course ID* and will not be part of an instructor-led course, click Launch Open Enrollment Course to gain access.

*Course IDs are required to join an instructor-led course and are provided by your instructor or institution.

Returning Users:

Follow These Steps to Redeem an Access Code with an Existing Account

1. Visit www.jblearning.com and select My Account
2. Log in using your existing username and password
3. Click Redeem Access Code from your dashboard
4. Read and accept the terms and conditions
5. Enter your 10-digit access code and click Redeem
6. Review the access code details, then click Confirm
7. Finally, select your course name from your My Account page

Option 1: If you have been given a Course ID* and will be part of an instructor-led course, click Enter Course ID. Then, enter your Course ID*, click Enroll, and then click Launch for access.

Option 2: If you have not been given a Course ID* and will not be part of an instructor-led course, click Launch Open Enrollment Course to gain access.

**If you already purchased any digital product directly from www.jblearning.com, you can skip Steps 3-6. Your digital product has automatically been added to your account.